Iris Platform Solution:
CodeFlow
Results:
+67%
increase in 99204
+14%
increase in 99214
+$2.1%
increase in revenue per visit
Client Overview
A Federally Qualified Health Center (FQHC) Look-Alike operating in the southwestern United States; this organization delivers essential primary care services across three clinics in the Albuquerque and Santa Fe metropolitan areas. With a care team of more than 20 community-based providers, the organization is deeply embedded in the health and well-being of its surrounding communities.
The Challenge
Leadership faced a growing operational strain: providers and clinical support staff were burdened by manual documentation tasks and fragmented workflows. The weight of administrative work was cutting into face-to-face patient time and reducing overall care efficiency.
Recognizing that provider well-being and patient experience are closely linked, the organization sought a solution that could both alleviate provider workload and create measurable financial improvement. Specifically, they needed a system that could deliver a traceable return on investment, grounded in stronger documentation and coding accuracy.
The Solution
The FQHC had already deployed Onpoint’s ChartFlow solution into their ecosystem, which allowed for more robust and accurate clinical documentation capture. Building off of the AI charting capabilities, CodeFlow was integrated to ensure each encounter was appropriately coded, compliant, and revenue-optimized. The approach allowed providers to receive fully curated notes paired with precise coding recommendations, reducing the back-and-forth with coders and enhancing overall workflow alignment between clinical and administrative teams.
The Results
New patient coding results
- 44% decrease in 99203
- 67% increase in 99204
Established patient coding results
- 11% decrease in 99213
- 14% increase in 99214
Revenue Impact
- 2.1% increase in revenue per visit
